stubhub refund policy change
I'm not paying $176 when stub hub messed up my order. They said there was nothing else that they could do. They were for the correct date and time ? Concert was postponed to October and was just canceled. They said the money had already gone to the seller which is pure BS. Dworsky says he hopes she'll intervene. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . No where did it say there is 15% charge. Stubhub did refund, but plans are ruined last minute. Still haven't received refund. This will now be our default option in Canada and in the US. I lost my tickets. if you have any questions please feel free to contact me. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Stub Fraud. Called them and they said the venue had not marked those seats as obstructed. Unconscionable Money grabbers. DON'T BUY ON THEIR PLATFORM!!! hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. On or about May 3, 2021, Defendant announced that it would provide Eligible Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. anyone have any advise on how to deal with this? I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. The spread of COVID-19 has rattled every corner of the live music industry. Overcharged. So i grabbed 2 tickets ( I checked after they went on sale). So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Needless to say, I initiated a dispute over StubHub's transaction. It also noted that its ability to open discussions with Viagogo has been a part of the decision. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. What is your rescheduled or postponed event policy? It is taking Stubhub about 120 days to process refunds. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. People have to make mistakes all the time and this was a mistake. Even though I didn't get a reprint it was still great. Stubhub policy on refunds is ridiculous. After another hold the rep told me the manager said the same thing. i am not interested in a credit that expires so therefore am requesting my full refund. We are changing the way you register and sign-in to the StubHub Community. and would like to return it? Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. I'm upset at this it's fraud, Just want your attention. September 15, 2021 I have been attempting to contact you several times regarding ticket order #553613638. Where Can You Use Your Macys Credit Card? I'm going to contact my credit card to see what my options are. I love them! Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. I will be filing a formal complaint and will NEVER use stubhub again. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. I don't have "proof" because stub hub transferred these tickets and took my access away from them. Save my name, email, and website in this browser for the next time I comment. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. I will never use this site again and highly advocate not using it to anyone due to this. 2. They said outta luck. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. Customer service will only take calls for ppl with event in the next 24 hours. I agree I do not like their return policy. Under normal circumstances, these processes are manageable. Tap Tickets in the navigation bar at the bottom. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. The cookie is used to store the user consent for the cookies in the category "Performance". If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. I want to know what the point of the "protection plan" is that they have? When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. Is there any way I can confirm that my Stubhub QR codes are still good? A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. Now you gave them no time to sell again. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. View StubHub Refund Policy. I was able to receive a refund but we all know that does not help. To Stubhub.com and surprisingly they were already on sale. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. Problem is, I'd be wearing the "lost" one and would then be denied entry. follow the steps below. Olivia Perreault. This is so wrong in so many ways yet I don't have a leg to stand on. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. . Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Read this advice or complain & cry later on.. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. Stub hub fraud.. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. I purchased a Citi field parking pass for Mets opening day. I called the credit card company and the charges on the card had not even hit yet. Don't do it! I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." Awful company that I hope fails soon. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. Select the ticket group you'd like to sell. Terrible Service! Should have checked this site first. Last time I'll probably use StubHub. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. Help us improve this article with your feedback. If any of these tragic events occur, you will be eligible for a refund. I don't want a damn coupon, I want my money back! Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. if you have any questions please feel free to contact me. Read more about our event cancelation policy. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. On March 7th, StubHub emailed Marrali a copt of its refund policy. Describe your scenario and include any supporting evidence. However, StubHub offers a refund. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. Also, awfully bold of them to assume I would want to purchase through them again. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. He was waiting for someone else to send them to him. This is pure fraud. Was there fraudulent activity with my tickets ? You can request a refund from StubHub by email. Thanks. Stub Hub stole from me. Yes Terrible Service! This is ridiculous never using them again. "We were only allowed 120 percent credit toward future concerts, not refunds. We waited two hours until they decided to open the door again. No Refund Policy? Copyright 2012 - 2023, ReturnsAndRefunds.com. Make the best possible case for yourself. But you money hungry corporates line your pockets and just go on like we owed that money to you. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. Site says venue will honor original ticket but when i click on view tickets nothing there! We wasted our night , took off of work and lost our ticket money. I was told at the door stub hub does this frequently. Too late to purchase decent seats. The latest breaking updates, delivered straight to your email inbox. FRACK! NEVER again! StubHub is a ticket resale and exchange service. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. Unfortunately, my order was submitted when I was clicked the cancel button. Just notified by email of event cancellation for Atlanta United vs Orlando. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. I stated that it was not disclosed until after purchase and we went back and forth for a long time. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. Contacted the event, and they said the wristband was already registered to someone else. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. I'm sorry but how is it their fault you messed up or your plans changed? When we bought these tickets, we had jobs and splurged for a night out. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. You will receive an email with instructions on how to receive your refund. We were so upset. Never got my refund from grizzmas July 31st 2021. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. StubHub phone wait times are 3 hours. Never use stubhub again. (Not to be confused with a free alcohol section which would have been great). Didn't find out until day before event. No. The cookie is used to store the user consent for the cookies in the category "Other. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. They said if I disputed it with my CC company they'll cancel my account with them. Immediately called StubHub customer service. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. Received only one of two tickets in one package. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. Who should shoulder those cancellation costs? Our policy change may have come as a surprise to people. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Or am I screwed. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!!
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